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Service Department

What About Service?
Probably the most frequently asked question about our company today is:

"How do I get warranty service?"

We are a national leader in quality customer service and with years of experience in keeping our customers happy and trouble free, we have developed a unique method to handle just about any situation that may arise. So, how could we possibly offer service anywhere? The answer is simple.We offer customer support unrivaled in the industry and two warranty service programs designed specifically to meet the needs of any of our customers nationwide.

Basic Agreement:
Coverage During Manufacturer's Warranty
Included With Every New RV Purchase

Coverage Beyond Manufacturer's Warranty

OUR NATIONWIDE SERVICE AGREEMENTS
FeatureBasicPremium
Process Manufacturer's Warranty ClaimsXX
Local Service Centers/DealersXX
Rapid Response TimesXX
Accepted At Quality Repair Centers NationwideXX
7 Year Limited Bumper-To-Bumper Coverage X
100% Money Back If No Claims Are Filed X
Low or No Deductible X
Transferrable X
Emergency Roadside Assistance X
Service Call Charges X
Claims Paid By Credit Card X
$300 Towing Reimbursement X
$500 Towing Option Reimbursement X
$125 Travel Expenses Reimbursement X


Additional Premium Agreement Coverage Details!

CHASSIS FRAME
Metal only.

INTERIOR AND EXTERIOR
Hood hinges; hood latches; hood gas cylinders; hood springs; door handles; door hinges; seat tracks; courtesy map light assembly; glove box door and hinges; glove box lock and shift lever.

SEALS AND GASKETS - NEW UNITS ONLY:
Seals and gaskets for all components are covered.

WATER HEATER
Burner assembly tank; thermostat; thermocoupler; gas valve; heating elements; fittings; connections; electronic ignition assembly; wiring harness; control panel; switches and PC board.

WASTE SYSTEM
Shower; toilet; sink(s); holding tanks; gate valves; fittings and connections.

FRESH WATER SYSTEM
Water pump; compressor; water tank; water lines; traps; fittings; connections and faucets.

AIR CONDITIONING
(Roof mounted 110V or central):
Compressor; condenser, evaporator; accumulator; expansion valve; capacitators; relays; thermostat; heat strips; heat pump; control panel; switches; receiver-dryer; blower motor fans; fans; bathroom vent motor; high/low cut off switch; pressure cycling switch; electronic module and PC boards.

RANGE AND OVEN
Burner assembly; thermostat; thermocoupler; burner valves; microwave oven; convection oven; power hood; fittings; connections; ignition assembly and PC Board.

L.P. GAS/PROPANE SYSTEM
Regulators; gas bottles (except valves and gauges); mounting brackets; pigtails; gas lines; fittings; connections and automatic shut-off system.

HEATING SYSTEM
Furnace ignitor; burner assembly; thermocoupler; gas valve; thermostat; blower motor; heatpump; heat strips; fan motor; fans; fittings; connections and ducts; ductwork and PC board.

REFRIGERATOR
Thermostat; thermocoupler; 2 or 3-way cooling unit; burner assembly; ignitor; control panel; switches; fittings; connections and PC board.

AUXILIARY POWERPLANT/GENERATOR
Factory Installed, or Factory Approved Dealer Installed: All internally lubricated parts of the powerplant engine; starter; switches; hour meter; voltage regulator; power converter; inverter; PC boards; interior monitor/control panel; generator assembly; cylinder block and head if damaged by the failure of an internally lubricated part.

POWER STEP COVERAGE
Power step motor and power step control module and interior monitor/control panel.

AUDIO SYSTEM
Factory Installed, or Factory Approved Dealer Installed: The following non-in dash components; stereo receiver; compact disc player and cassette player (excluding speakers).

AWNING MOTOR
Factory Installed, or Factory Approved Dealer Installed.
3213 Mill Rd. Greenleaf, WI 54126
(888)343-4171 · 920-864-3400
Operating Hours · Directions

© 2009 Pauls Trailers & RV Inc. All Rights reserved

The abbreviation "RV" is used on this web site in reference to the genre of recreational vehicles that includes, but is not limited to, Class A Diesel, Class A Gas, Class B and Class C motorhomes (sometimes referenced as motor home or motor homes), Towable RVs (including Travel Trailers and Fifth Wheels) and Tow Vehicles. Pauls Trailer & RV proudly sells RVs manufactured by Forest River RVs.

Work and Play Wolf Pack Cedar Creek Cherokee Flagstaff Forest River Palomino Gazelle